Hello, ladies and gentlemen!
My name is Nhi, a 25-year-old from Ben Tre province in the Mekong delta.
I have been a student at the Ho Chi Minh University of Social Sciences and Humanities since 2012.
I worked as a professional customer service representative for Vietnam Trails Travel for 4 years.
So my point at work is:
Respond to all live queries as soon as possible, with 24-hour resolution times.
Report issues to management within 24 hours.
I process returns and exchanges using POS systems.
To promote new products or policies, draft customer newsletters with management.
Facilitate customer satisfaction surveys and unsatisfaction